Effective Date: [02.11.2026]

At ITDOT Store, we are committed to providing high-quality products and services to every customer. If you are not satisfied with your purchase, we will do our best to assist you. Please carefully review our refund policy to understand the terms and conditions for refunds and returns.

1. Refund Conditions

We offer refunds under the following circumstances:

• The product has a quality issue or defect;

• The product was damaged during shipping;

• The product you received does not match your order.

Note: If you wish to return an item for personal reasons (e.g., dislike or incorrect size), we also allow returns, provided the following conditions are met:

• The item must be in its original condition, unused, unwashed, and with the original packaging and tags intact;

• The return request must be made within [30] days of receiving the item.

2. Refund Process

To request a refund, please follow these steps:

1. Submit a Refund Request
   Within [30] days of receiving your item, submit a refund request by contacting our customer service team at [Insert Email Address] or by calling [Insert Phone Number]. Please include the following information in your request:

   • Order number

   • Purchase date

   • Product name and quantity

   • Reason for the refund

   • Your contact details (phone number, email address)

2. Review and Approval
   We will process your refund request as quickly as possible and respond within [5] business days. If your request meets the conditions of our refund policy, we will approve the refund.

3. Return the Item
   If the product needs to be returned, please send it back according to our instructions. The return address is: [Insert Return Address]. Return shipping costs will be borne by the customer, unless the product has a quality issue or we sent the wrong item.

4. Refund Processing
   Once we receive and inspect the returned item, we will process your refund. Refunds will be issued via the original payment method, and it may take [7-10] business days to appear in your account.

3. Refund Exclusions

Refunds do not apply in the following situations:

• The item has been used or damaged (unless it has a quality issue or was damaged during shipping).

• The return period has passed (more than [30] days).

• The item has been altered or damaged.

• Promotional or customized items (such as gift cards, personalized products) are not eligible for refunds, unless there is a quality issue with the product.

4. Refund Timing

Refund processing typically takes [7-10] business days after we receive and approve the returned item. The refund amount will be returned to your original payment account (e.g., credit card, PayPal), and the time for the funds to appear in your account may vary depending on the payment platform.

5. Exchange Policy

If you would like to exchange an item, you can do so under the same conditions as a refund. Follow the process below:

• Submit an exchange request and return the item;

• Once we receive the returned item and confirm it meets exchange conditions, we will provide a replacement for the same item.

Note: Exchange items are subject to availability. Please ensure that the size or style you wish to exchange is in stock.

6. Refund Contact Information

If you have any questions about our refund policy or need assistance, please contact us using the following details:

• Email: [maxing8902@gmail.com]

• Phone: [18305473785]

• Business Hours: [Monday to Friday,9:00 AM – 6:00 PM]