FAQ

We offer various shipping options, including standard international shipping and expedited shipping. You can choose the most suitable shipping method during checkout. Different shipping methods may affect the shipping cost and delivery time.

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package at any time on our “Order Tracking” page.

If your package hasn’t arrived within the expected delivery time, please first check the estimated delivery date. If it’s still delayed beyond the expected time, please contact our customer support team, and we will assist you in reaching out to the carrier to resolve the issue.

We accept a variety of payment methods, including international credit cards (e.g., VISA, MasterCard, American Express), PayPal, Apple Pay, and more. You can select your preferred payment method during checkout.

We use advanced SSL encryption technology to protect your payment information. All transactions are processed through secure payment gateways to ensure the safety of your data and funds.

Once your payment is successful, you will receive an order confirmation email immediately. This email will include your order number and details. If you don’t receive the email, please check your spam folder or contact our customer support team.

If you are not satisfied with your product, you can request a refund within 30 days of receiving your order. Please contact our customer support team with your order number, and we will assist you in processing the refund. Refunds will be processed once we confirm the return of the item.

If the product is defective or incorrect, we will cover the return shipping costs. For other return requests, you will be responsible for return shipping. For more details, please refer to our “Return Policy” page.

Refunds will be issued to the original payment method (e.g., credit card, PayPal account, etc.). Please note that the refund process may take 3-10 business days, depending on your payment method and the bank’s processing time.